Change Types in RideSuite
In RideSuite, booking updates are classified into two categories: Minor Changes and Major Changes. Understanding the difference is important, as each type impacts supplier workflow differently.
Minor Changes
Minor changes do not fundamentally alter the job and do not require the supplier or driver to re-accept the booking.
How they work down the chain:
Minor changes are updated automatically throughout the chain, including to suppliers.
No re-acceptance or re-allocation is required.
The system logs the change for audit purposes.
The job proceeds as planned.
Major Changes
Major changes are significant amendments that may affect the supplier’s ability or willingness to perform the job as originally accepted.
How they work down the chain:
Once accepted, the booking will need to be re-allocated to the original supplier or assigned to a different one if necessary.
Supplier will need to re-accept the job.
Driver assignment proceeds only after supplier acceptance.
Change Classification by Field
Below is the classification of booking fields by change type:
| Field Name | Change Type |
| Customer First Name | Minor |
| Customer Last Name | Minor |
| Customer Phone Number | Minor |
| Customer Email | Minor |
| Lead Passenger First Name | Minor |
| Lead Passenger Last Name | Minor |
| Lead Passenger Mobile | Minor |
| Lead Passenger Email | Minor |
| Operator Reference | Minor |
| Operator | Minor |
| Origin | Minor |
| Departure Date & Time | Minor |
| Welcome Message | Minor |
| Notes | Minor |
| Adults | Major |
| Children | Major |
| Infants | Major |
| Vehicle Type | Major |
| Priced from / to | Major |
| Place Name | Major |
| Place Location Name | Major |
| Location Address | Major |
| Pickup Date & Time | Major |
| Arrival Date & Time | Major |
| Extras | Major |
| Rate | Major
|
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