Email Forwarding

Email Forwarding

To begin receiving emails in RideInbox, your company will need to enable email forwarding from the email account where your bookings are received.

How to Set Up Email Forwarding for Gmail

  1. On your computer, open Gmail using the account you want to forward messages from. Please note, forwarding is only available for a single Gmail address, not for email groups or aliases.
  2. In the top right, click Settings > See all settings.
  3. Click the Forwarding and POP/IMAP tab.
  4. In the "Forwarding" section, click Add a forwarding address.
  5. Enter the forwarding email address: inbox@ridesuite.com.
  6. Click Next > Proceed > OK.
  7. A verification message will be sent to inbox@ridesuite.com. A member of the RideSuite support team will verify the link.
  8. Once verified, return to the settings page of the Gmail account you want to forward messages from and refresh your browser.
  9. Go back to the Forwarding and POP/IMAP tab.
  10. In the "Forwarding" section, select Forward a copy of incoming mail to and choose inbox@ridesuite.com.
  11. Choose what to do with the Gmail copy of your emails. We recommend selecting Keep Gmail's copy in the Inbox.
  12. At the bottom of the page, click Save Changes.
  13. If you only want to forward certain types of messages to RideInbox, create a filter for those specific messages.

How to Set Up Email Forwarding for Outlook

  1. At the top of the page, click Settings > View all Outlook settings.
  2. Select Mail > Forwarding.
  3. Do one of the following:
    1. To start forwarding, select Start forwarding, enter inbox@ridesuite.com, and click Save.
    2. If you want to keep a copy of the forwarded messages in your mailbox, select the Keep a copy of forwarded messages checkbox.
    3. To stop forwarding, select Stop forwarding and click Save.
For more information about email forwarding features, please visit the Outlook support document.

Importing Booking Emails

The RideInbox email importer recognises popular booking formats and prepares them for order processing. Our technical team continuously updates import templates, extending the range of booking emails that can be automatically processed and imported.

If you would like to know which agencies we currently import emails from automatically, please raise a ticket with our support team.

    • Related Articles

    • Getting Started with RideInbox

      RideInbox provides the tools you need to process every kind of booking - no matter how you receive them! Designed to consolidate all your bookings in one place, RideInbox replaces traditional methods like email, spreadsheets, and homemade databases. ...
    • How to use Inbox

      Inbox is accessed from the left-hand menu in RideInbox. It serves as a basic email system designed to manage booking-related email correspondence, including enquiries, new orders, changes, cancellations, complaints, and other booking-related ...
    • Receiving Order Cancellations

      Cancelled Orders are accessed from the left-hand menu in RideInbox. What are Cancelled Orders? Cancellation requests may arise for various reasons, such as unforeseen circumstances or travel disruptions. An end-consumer may wish to cancel a ride or ...
    • Receiving External Orders

      New Orders are accessed from the left-hand menu in RideInbox. An External Order (XO) refers to a booking instruction received from outside of RideSuite. These orders can be received via email, API, spreadsheet upload, or manually entered by a user. ...
    • Uploading Orders

      To upload orders, navigate to Upload in the left-hand menu within RideInbox. Many agencies provide External Orders, Change Requests, and Cancellations in file formats such as CSV, XLS, or XML, which Transport Providers can download from an extranet. ...