To begin receiving emails in RideInbox, your company will need to enable email forwarding from the email account where your bookings are received.
How to Set Up Email Forwarding for Gmail
- On your computer, open Gmail using the account you want to forward messages from. Please note, forwarding is only available for a single Gmail address, not for email groups or aliases.
- In the top right, click Settings > See all settings.
- Click the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, click Add a forwarding address.
- Enter the forwarding email address: inbox@ridesuite.com.
- Click Next > Proceed > OK.
- A verification message will be sent to inbox@ridesuite.com. A member of the RideSuite support team will verify the link.
- Once verified, return to the settings page of the Gmail account you want to forward messages from and refresh your browser.
- Go back to the Forwarding and POP/IMAP tab.
- In the "Forwarding" section, select Forward a copy of incoming mail to and choose inbox@ridesuite.com.
- Choose what to do with the Gmail copy of your emails. We recommend selecting Keep Gmail's copy in the Inbox.
- At the bottom of the page, click Save Changes.
- If you only want to forward certain types of messages to RideInbox, create a filter for those specific messages.
How to Set Up Email Forwarding for Outlook
- At the top of the page, click Settings > View all Outlook settings.
- Select Mail > Forwarding.
- Do one of the following:
- To start forwarding, select Start forwarding, enter inbox@ridesuite.com, and click Save.
- If you want to keep a copy of the forwarded messages in your mailbox, select the Keep a copy of forwarded messages checkbox.
- To stop forwarding, select Stop forwarding and click Save.
Importing Booking Emails
The RideInbox email importer recognises popular booking formats and prepares them for order processing. Our technical team continuously updates import templates, extending the range of booking emails that can be automatically processed and imported.
If you would like to know which agencies we currently import emails from automatically, please raise a ticket with our support team.