Getting Started with RideInbox
RideInbox provides the tools you need to process every kind of booking - no matter how you receive them!
Designed to consolidate all your bookings in one place, RideInbox replaces traditional methods like email, spreadsheets, and homemade databases. It is especially effective for processing airport transfers and other pre-booked transport services, giving you an efficient and streamlined solution for managing incoming bookings.
Five Ways to Bring New Orders into RideSuite
Internally
If your demand partner also has a RideSuite account, they can connect with you and send bookings directly through the platform.
Via the RideSuite Booking API
Travel industry partners can send bookings to you using the RideSuite Booking API.
Email Forwarding
Enable email forwarding on your regular email account to automatically import bookings into RideInbox using the email importer.
File Upload
Upload spreadsheets using the RideInbox file import tool. Spreadsheets must be in a recognised format for successful import.
Manual Entry
You can manually add bookings into RideInbox when necessary.
Automated Booking Import & Validation
In many cases, RideInbox can automatically import and validate new orders. Some orders are fully validated during import, while others may require final checks by a staff member. When automation isn’t feasible, booking administrators can use a split-screen view to efficiently copy and paste data into a new booking record.
Manage Accept/Reject Links
RideInbox makes it easier to handle those often-overlooked accept and reject links. It automatically notifies your demand partner using their preferred method. Unresolved orders are held within RideInbox until they are processed, while validated orders are passed seamlessly to other RideSuite applications, ready for driver assignment or subcontracting to another local service provider.
Handling Booking Changes & Cancellations
RideInbox also supports booking changes and cancellations, ensuring internal records are automatically updated whenever possible.
Related Articles
Booking Record Overview
A Booking Record displays the rides booked by a customer under a specific Booking Reference. This booking might span several Sales Orders, each containing one or more Rides. Customer Details The Customer is the person who made the booking. The ...Receiving Order Cancellations
Cancelled Orders are accessed from the left-hand menu in RideInbox. What are Cancelled Orders? Cancellation requests may arise for various reasons, such as unforeseen circumstances or travel disruptions. An end-consumer may wish to cancel a ride or ...Form Verification
RideInbox provides form validation and full data verification to ensure that the information entered into booking forms is accurate and in the correct format. Some fields only require validation, confirming the data is in the correct format, while ...Receiving Order Changes
Change Orders are accessed from the left-hand menu in RideInbox. What are Change Orders? End-consumer travel arrangements may need to be modified, corrected, or updated for various reasons. These updates, often referred to as Change Orders, are ...Receiving External Orders
New Orders are accessed from the left-hand menu in RideInbox. An External Order (XO) refers to a booking instruction received from outside of RideSuite. These orders can be received via email, API, spreadsheet upload, or manually entered by a user. ...