How Bookings Are Retrieved

RideSuite polls the HTX API every 30 minutes to fetch newly created bookings. Any new booking received from HTX will appear in RideInbox → New Orders.

• If Auto-Accept is enabled, the booking is automatically validated and moved to RideManager or RideSchedule, depending on your configuration.

• If data is missing or cannot be validated, the booking remains in RideInbox and must be reviewed and manually accepted by a user.

When RideSuite successfully polls the booking from HTX, the API automatically updates the HTX booking status to “Accepted Confirmation (ACON)”.

Handling Missing or Incorrect Data

If a booking contains errors or incomplete information, users cannot currently raise a query directly from RideSuite.

• To query information on a received order, users will need to manage this offline via the HTX portal or by email.

• In the near future, a “Query” button will be added in RideInbox. This will allow users to raise a query directly with HTX, apply a Query flag, and keep the booking in RideInbox until the issue is resolved either manually or via an updated booking from HTX.

Rates

HTX bookings do not include rates or pricing information.

• Users will need to add the rate manually when processing bookings.

• In the near future, RideSuite will automatically fetch and populate the rate from a rate card linked to your HTX contract.

Handling Changes

If HTX sends an updated version of an order, the order automatically updates the HTX booking status to “Accepted Amendment (AAMM)”.

• The change order will sit in RideInbox → Changed Orders and must be reviewed and manually accepted by a user.

• If Auto-Accept is enabled, the change is automatically validated and moved to RideManager or RideSchedule, depending on your configuration.

Handling Cancellations

If HTX sends a cancellation, the order automatically updates the HTX booking status to “Accepted Cancellation (ACAN)”, and the corresponding Sales Order is marked as Cancelled in RideSuite.

• If the booking was allocated to suppliers, the cancellation flows down the entire chain automatically.

Important Note About HTX Cancellation Rules

• HTX’s SLA states that orders cannot be rejected or cancelled once received.

• However, RideSuite still allows users to cancel a Sales Order internally if needed for exceptional circumstances. In this case:

  • HTX is not notified of the cancellation.

  • The user must contact HTX offline to inform them that the service will not be performed.