The HeyTrip import feature in RideSuite allows users to quickly upload and process bookings directly from the HeyTrip portal.
How to Import Bookings
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Export from HeyTrip
Log in to the HeyTrip portal and export the booking file. Make sure to download the raw, untouched version of the file.
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Upload to RideSuite
Navigate to RideInbox > Upload in RideSuite and upload the file.
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View New Orders
After a few minutes, the bookings will appear in RideInbox > New Orders. Please allow a couple of minutes for all records to be created.
For details on how imported booking data is validated and displayed in RideSuite, see this article.
Handling Changes
RideSuite supports handling changes directly from HeyTrip imports. Orders with updates appear in RideInbox > Change Orders.
For more details on how different types of changes are handled, see
this article.
Handling Cancellations
RideSuite supports handling cancellations directly from HeyTrip imports. Orders with cancellations appear in RideInbox > Cancelled Orders.
For more details on how to handle external cancellations, see this article.
Vehicle Mapping
To ensure bookings are processed correctly, HeyTrip car types are mapped to specific RideSuite Vehicle Categories.
| HeyTrip Car Type | RideSuite Vehicle Category | RideSuite Max Capacity + Code |
| Economy Sedan | Economy Car | 03acr |
| Comfort Sedan | Select Car | 03bcr |
| Business Sedan | Premium Car | 04ccr |
| SUV | Economy SUV | 04asu |
| MPV 4-Seater | Economy MPV | 04amp |
| MPV 5-Seater | Economy MPV | 05amp |
| MPV 6-Seater | Economy MPV | 06amp |
| Business MPV | Premium MPV | 04cmp |
| Compact 7-Seater | Economy Minivan | 04amv |
| Economy 7-Seater | Economy Minivan | 04amv |
| Comfort 7-Seater MPV | Select Minivan | 06bmv |
| Business 7-Seater MPV | Premium Minivan | 06cmv |
| Luxury 7-Seater MPV | Luxury Minivan | 06dmv |
| Comfort 8-Seater MPV | Select Minivan | 07bmv |
| Business 8-Seater MPV | Premium Minivan | 07cmv |
| Comfort 9-Seater MPV | Select Minivan | 08bmv |
| Business 9-Seater MPV | Premium Minivan | 08cmv |
| Luxury 9-Seater MPV | Luxury Minivan | 08dmv |
| Comfort 8-Seater Minibus | Select Minibus | 07bmb |
| Comfort 9-Seater Minibus | Select Minibus | 08bmb |
| Comfort 10-Seater Minibus | Select Minibus | 09bmb
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Mapping Assumptions
To maintain consistent integration behaviour between HeyTrip and RideSuite, we apply several specific mapping rules. Understanding these assumptions will help you manage your bookings and identify when manual intervention is required.
- Meet & Greet: We assume all airport transfers include this service. The 'Meet and Greet' column in the source data is ignored.
- Child Seats: If child seats are set to 'true', the order will not be automatically validated. A user must manually review and update the order as needed.
- Passenger Remarks: All remarks provided by the passenger are mapped to the Order Notes field. Check the notes field for specific requests or instructions.Summary for Operations
Reporting Changes
Please notify us immediately if you become aware of any updates to the formatting or data structure provided by the agency. Changes to the source data can break the import process and disrupt the workflow.