The Carzen+ import feature in RideSuite allows users to quickly upload and process bookings directly from the Carzen+ portal.
How to Import Bookings
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Export from Carzen+
Log in to the Carzen+ portal and export the booking file. Make sure to download the raw, untouched version of the file.
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Upload to RideSuite
Navigate to RideInbox > Upload in RideSuite and upload the file.
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View New Orders
After a few minutes, the bookings will appear in RideInbox > New Orders. Please allow a couple of minutes for all records to be created.
For details on how imported booking data is validated and displayed in RideSuite, see this article.
Handling Changes
RideSuite supports handling changes directly from Carzen+ imports. Orders with updates appear in RideInbox > Change Orders.
For more details on how different types of changes are handled, see
this article.
Handling Cancellations
Cancellations are not automatically handled via the Carzen+ import. To cancel a booking, you must manually cancel the order in RideHQ.
Vehicle Mapping
To ensure bookings are processed correctly, Carzen+ car models are mapped to specific RideSuite Vehicle Categories.
| Carzen Car Model | RideSuite Vehicle Category | Ridesuite Max Capacity + Code |
| Comfort 5 Seats (Sedan) | Select Car | 03bcr |
| Economy 5 Seats (Sedan) | Economy Car | 03acr |
| Comfort 4 Seats (Sedan) | Select Car | 03bcr |
| Comfort 4 Seats (SUV) | Select SUV | 04bsu |
| Comfort 5 Seats (SUV) | Select SUV | 04bsu |
| Comfort 6 Seats (SUV) | Select SUV | 04bsu |
| Comfort 7 Seats ( SUV ) | Select Minivan | 05bmv |
| Comfort 7 Seats (Private Van) | Select Minivan | 05bmv |
| Economy 7 Seats (Private Van) | Economy Minivan | 05amv |
| Comfort 9 Seats (Private Van) | Select Minivan | 05bmv |
| Comfort 6 Seats (Private Van) | Select Minivan | 06bmv |
| Comfort 8 Seats (Private Van) | Select Minivan | 06bmv |
| Business 6 Seats (Private Van) | Premium Minivan | 06cmv |
| Business 7 Seats (Private Van) | Premium Minivan | 06cmv |
| Comfort 8/9/10/11/12 Seats (Private Bus) | Select Minibus | 11bmb
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Mapping Assumptions
To maintain consistent integration behaviour between Carzen+ and RideSuite, we apply several specific mapping rules. Understanding these assumptions will help you manage your bookings and identify when manual intervention is required.
- Flags: We do not import or process color data found in the flag column.
- Extra Services: If any data is detected in the "Extra Services" column, the order will not be automatically validated. A user must manually review and update the order as needed.
- Notes & Remarks: Data from five specific fields are merged into our Order Notes field. Check the notes field for specific requests or instructions.
Reporting Changes
Please notify us immediately if you become aware of any updates to the formatting or data structure provided by the agency. Changes to the source data can break the import process and disrupt the workflow.