Ensuring You Receive RideSuite Notifications

Ensuring You Receive RideSuite Notifications

To make sure you don’t miss important RideSuite notifications — such as booking updates, job allocations, or partner communications — you should take a few simple steps to prevent emails from notifications@ridesuite.com from going to your spam or junk folder.

Add RideSuite to Your Safe Senders List

Adding our email address to your safe senders list ensures your email provider always delivers RideSuite notifications to your inbox.

Google Workspace / Gmail

  1. Open Gmail.
  2. In the search bar, type: from:notifications@ridesuite.com
  3. Click the Show search options icon.
  4. Click Create filter.
  5. Tick Never send it to Spam.
  6. Click Create filter again to save.

Microsoft Outlook / Office 365

  1. Open Outlook and go to Settings.
  2. Select Mail → Junk Email.
  3. Under Safe senders and domains, click Add.
  4. Enter: notifications@ridesuite.com
  5. Save changes.

Check Your Spam / Junk Folder Regularly

If you don’t see a RideSuite email, check your Spam, Junk, or Other folders.
  • If you find one of our emails there, mark it as Not Spam or Move to Inbox.
  • This tells your provider to deliver our emails correctly in the future.

Ask Your IT Team to Whitelist Our Domain (for company email servers)

If your organisation uses its own mail server or has strict filtering, ask the IT department to whitelist this sending address and domain: notifications@ridesuite.com / ridesuite.com.
Some email filters may move messages with links or images to spam. Ensure your email settings allow images and links from trusted senders like RideSuite.

Still Not Receiving Notifications?

If you’ve followed the above steps and are still not receiving RideSuite notifications:
  • Check with your IT team if messages are being blocked by the company’s firewall or security filter.
  • Contact RideSuite Support with the email address where you expect to receive notifications, and we’ll help investigate.

    • Related Articles

    • Badge Notifications

      Badges are small red circles with numbers that appear over menu icons in each RideSuite application. These numbers indicate how many unread notifications are present for that app. The number's meaning can vary depending on the app—such as the number ...

    • RideSuite Glossary

      Booking We use the term ‘booking’ to mean a reservation for discretionary ground transport services, each of which we call a 'ride'. A typical booking would be: a taxi ride from an airport to a hotel and back again at the end of a holiday, a minibus ...

    • RideSuite Vehicle Types

      Before you can begin using RideSuite, you will need to add your vehicles to the platform and organise them by type. Vehicle types are determined by capacity, class and category using the standard classification system described below. Using a common ...

    • Introduction to RideSuite

      What is RideSuite? RideSuite was founded by Chris after leaving Suntransfers.com, with the goal of leveraging cloud and mobile technologies to connect trusted transport operators and drivers with travel brands and their customers. Recognising the gap ...

    • RideSuite Supported Countries

      At RideSuite, we’re rolling out support country by country as we import and configure the required map data for each location. Currently, RideSuite is available in the following countries: Dominican Republic France Greece Italy Mexico Portugal Spain ...