The Issues section in RideHQ allows users to record and manage incidents, complaints, or issues reported by drivers or customers. Users can make billing adjustments to affected rides or issue credit notes for demand partners or customers if needed.
Common Scenarios for Issues
Examples of scenarios where issues may arise include:
- Receiving an External Order with incorrect or incomplete data
- A passenger leaving an item in the vehicle
- A customer raising a complaint
Recording Issues in Orders
Issues can be recorded within New, Changed, or Cancelled Orders. This feature helps flag orders that cannot be processed due to problems such as missing or inconsistent data or unfulfilled requirements.
To create an issue:
- Open the relevant Order.
- Click the Add Issue button to associate an issue with the ride.
Types of Issues
The following types of issues can be selected:
- Query
- Incorrect Info
- Complaint
- Lost Item
- Other
- Alert
Please note: the issues section is currently disabled whilst we make some improvements.
Related Articles
RideHQ Overview
RideHQ is the hub of your business. It’s where you’ll find your settings, booking data and reports. Dashboard The RideHQ Dashboard allows users to select from 3 to 9 mini-reports to display, providing a customised view of key metrics and information. ...
Creating Tasks
The Tasks section in RideHQ displays all tasks within the system, each assigned to a specific user. Tasks include fields for a Description, Priority, and Due Date to help organise and prioritise work. Creating a New Task Navigate to the top of the ...
Manual Changes
From time to time, end-consumer travel arrangements may need to be updated, corrected, or changed. While these updates are often provided in the same format as External Orders and Purchase Orders, there are cases where a user must manually adjust ...
Bookings List View
The Bookings section of RideHQ lists all bookings received, ordered by purchase order date. COMING SOON
Adding Manual Orders
In addition to receiving External Orders and Purchase Orders, users may also need to manually enter orders, such as bookings made over the phone or received via unstructured emails. To add a Manual Order: Click the + icon in the top menu bar. Select ...