Archiving Orders

The Archive tab allows you to search incoming order history, see previous New Orders, Changes and Cancellations and filter by demand partners or action taken.

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• Getting Started with RideInbox

  RideInbox provides the tools you need to process every kind of booking - no matter how you receive them! Designed to consolidate all your bookings in one place, RideInbox replaces traditional methods like email, spreadsheets, and homemade databases. ...

• Receiving External Orders

  New Orders are accessed from the left-hand menu in RideInbox. An External Order (XO) refers to a booking instruction received from outside of RideSuite. These orders can be received via email, API, spreadsheet upload, or manually entered by a user. ...

• Receiving Purchase Orders

  New Orders are accessed from the left-hand menu in RideInbox. Since Purchase Orders originate within RideSuite (orders received from other organisations using RideSuite), the linked Works Order record remains unchanged, and the Sales Order amounts ...

• Uploading Orders

  To upload orders, navigate to Upload in the left-hand menu within RideInbox. Many agencies provide External Orders, Change Requests, and Cancellations in file formats such as CSV, XLS, or XML, which Transport Providers can download from an extranet. ...

• Booking Record Overview

  A Booking Record displays the rides booked by a customer under a specific Booking Reference. This booking might span several Sales Orders, each containing one or more Rides. Customer Details The Customer is the person who made the booking. The ...