Troubleshooting & Giving Feedback on the Platform
If something doesn’t work as expected or you have suggestions, we’ve made it easy for you to get support or provide feedback directly within the platform.
Reporting a Bug or Issue
Click the “Feedback” Label (middle-right side of your screen).
A form will pop up. Please:
Enter your name
Enter your user email
Describe the issue in as much detail as possible
(Optional) Use the screenshot tool to:
Highlight areas in red
Black out any sensitive information
Click Submit — our team will review and get back to you shortly with answers or a fix.
Live Chat (During Office Hours)
You can chat with our support team during office hours via:
The “Feedback” form (look for the Live Chat button at the bottom)
The Help Center widget (see below)
If live chat is unavailable, please submit a ticket and we’ll respond via email.
Learning How the Platform Works
Need help understanding a feature or workflow?
Click the “i” icon in the bottom-right corner to open the Help Center widget.
You can:
Browse Knowledge Base Articles
Start a Live Chat (during office hours)
Submit a Support Ticket
To submit a ticket:
Enter your name and user email
Choose a ticket type: General Enquiry, Feature Request, Feedback
Write your message and submit.
We’ll review it and get back to you with support or next steps.
What Happens Next?
Whether you submit a ticket or a feedback report, our team will:
Review your message
Investigate the issue or consider the suggestion
Get back to you with a response, fix, or update on feasibility
We appreciate your feedback — it helps us improve the platform for everyone!
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