Screen Stuck on a Spinner / Loading

Screen Stuck on a Spinner / Loading

If the app appears to be stuck on a loading spinner, this usually indicates a temporary internet connectivity issue.
In most cases, the app is waiting for a response from the server but cannot complete the request due to a slow or interrupted connection.


Step 1: Check Your Internet Connection

Before assuming there is a technical issue with the platform, please check the following:
  1. Ensure your device has an active internet connection
  2. Try opening another website or app to confirm your connection is working
  3. If you are on Wi-Fi, try:
    1. Restarting your router
    2. Moving closer to the router
    3. Checking if other devices are using significant bandwidth
  4. If possible, switch between Wi-Fi and mobile data to test the connection

Step 2: Try Again

After confirming your connection is stable, refresh the page or restart the app and try the action again.

Step 3: Report the Issue

While most spinner issues are related to connectivity, we cannot completely rule out a technical problem.
If the issue continues after checking your internet connection, please submit an offline crash report so our team can investigate.

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