RideManager Overview

RideManager Overview



RideManager coordinates the allocation of rides to partners and allows you to oversee the fulfillment.

RideManager streamlines the fulfillment process for transport orders consolidated from multiple sources via RideInbox, such as phone, email, and API.

Designed for Transport Service Organisers (agencies)—whether consumer-facing businesses or channel intermediaries—RideManager enables efficient ride allocation, real-time ride tracking, and comprehensive monitoring of rides performed by partners with fleets. 

Role of Transport Service Organisers

Agencies act as intermediaries in the transport service supply chain. They allocate rides to platform users further down the chain, which could be:

  1. Other agencies: For example, those managing services across a larger region or country.
  2. Fleets: Capable of directly fulfilling the rides.

There is no theoretical limit to how many times a ride can be reallocated within the RideSuite ecosystem. However, agencies and their partners must first establish a connection through RideConnect.

Managing Purchase Orders and Ride Commitments

When a purchase order is received, the seller must take action:

  • [Accept]: Confirms the commitment to perform or arrange the ride.
  • [Reject]: Indicates the inability to perform or arrange the ride.

If circumstances change after accepting, sellers can cancel the ride. Buyers, in turn, can revoke the ride allocation and reassign it to another seller.

Note: Acceptance, rejection, cancellation, and revocation are subject to the specific terms and conditions agreed between the buyer and seller.

Key Information

  • Advance Bookings: Rides are often booked days, weeks, or even months in advance.
  • Driver Assignment: At the time of committing to fulfill a ride, fleets typically do not yet assign specific vehicles or drivers. This separation ensures flexibility in managing fleet schedules closer to the travel date.

Views in RideManager

1. Allocate View
Displays a paginated list of rides created or accepted in RideInbox but not yet allocated to a partner in RideSuite.

2. Unresolved View
Shows rides that are either:

  • Awaiting acceptance by the partner.
  • Rejected or canceled, requiring reassignment.

Summary

RideManager empowers agencies to efficiently manage ride allocation and fulfillment within a connected network, ensuring seamless collaboration across all levels of the transport service supply chain.


    • Related Articles

    • Allocating Rides

      Accessing the Allocate Section The Allocate section can be accessed via the left-hand menu in RideManager. This section displays a paginated list of rides that have been created or accepted in RideInbox but are yet to be allocated to a partner within ...

    • Unresolved Rides

      Accessing the Unresolved Section The Unresolved section can be accessed via the left-hand menu in RideManager. This section provides a paginated list of rides that require further action due to their unresolved status. Rides in the Unresolved Section ...

    • Managing Purchase Orders

      What is a Purchase Order (PO)? A Purchase Order (PO) is an official document issued by a buyer to a seller, detailing the types, quantities, and agreed prices for services to be provided. The PO serves as a legally binding agreement, where: The buyer ...